Effective Date: 01-01-2025
Thank you for purchasing software from Martin’s ERP Software (“we,” “us,” or “our”). This Return & Refund Policy outlines the terms and conditions for returns and refunds of our digital products. By purchasing and downloading our software, you agree to this policy.
1. Digital Products
All products available on martin-erp.com are digital downloads. Due to the nature of digital products, we do not offer returns or refunds once the software has been successfully downloaded or accessed.
2. Eligibility for Refund
A refund may be considered in the following exceptional circumstances:
- If you were charged incorrectly (e.g., duplicate charges).
- If the download link was not provided or the software cannot be accessed due to an error on our side.
- If the software contains a critical defect that prevents it from functioning as described, and we are unable to resolve the issue within a reasonable timeframe.
3. How to Request a Refund
To request a refund, please contact us within 14 days of your purchase by emailing info@martin-erp.com. Include the following details in your email:
- Your name and contact information.
- Order number or proof of purchase.
- A detailed explanation of the issue.
Refund requests submitted after 14 days of purchase may not be considered.
4. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after purchase.
- Incompatibility with your device or system requirements (this information is provided before purchase).
- Misuse or modification of the software.
- Failure to read the product description before purchase.
5. Processing Refunds
If your refund request is approved, we will process the refund to your original payment method within 7-14 business days. Please note that processing times may vary depending on your bank or payment provider.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at info@martin-erp.com.
